Customer Services Associate GSA

Fluent in German and English (French would be a bonus too) Customer Services Associate required to ensure that our customers (hospitals and health / medical centres) have the 1st Class customer service experience with our products (hip and knee implants) and instrument kits.

You will be working closely with our supply chain, finance, and sales teams across the UK, Germany, Switzerland, and Austria (GSA). This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri) hybrid contract role includes 2 days a week based at our global HQ in Cirencester, Gloucestershire.

As the Customer Services Associate you will be working within the multi-lingual customer services team maintaining key inputs and customer master requirements.

Previous experience in customer service would be ideal, but more importantly, someone who has a customer-centric attitude is well organised with excellent communication skills.

You will need to be good at working in a team with proficiency in the Microsoft Office suite, and able to work to deadlines and be comfortable with deliverable daily objectives.

You will need to be permanently based in the UK and have a valid UK work permit or UK passport, or have indefinite leave to remain (ILR), as unfortunately, we can not offer VISA sponsorship for this role

The key responsibilities of the Customer Services Associate are to:

• Manage the administration of customer requirements, in the core business systems (SAGE).
• Enter and audit orders in a timely and right-first-time manner.
• Investigation, route cause analysis and issue of credit notes
• Return Goods Authorisation (RGA)
• Order acknowledgements.
• Manage, update, and maintain master customer information with accuracy.
• Own and manage the customer services Standard Operating Procedures (SOP’s)
• Ensure Customer Service KPIs are met to ensure the best customer experience.
• Provide quotes.
• Deal with new customer enquiries and account set-up paperwork.
• Manage customer rebates.
• Support with internal and external audits where required.        

Benefits include.

• Competitive salary and discretionary annual bonus
• 25 days holiday plus statutory.
• Pension – we contribute 6% rising to 9.7% after 18 months if you contribute 4%.
• Life Assurance – 6 x basic salary
• BUPA after 3 months
• Free Eye Test
• Subsidized canteen
• Free Car Parking and electric car charging terminals
• You will be working with great people – Connect your career ambition to our vision, our products and our people can change people’s lives.