Pensions Support Specialist

Join Our Team as a Pensions Specialist!

Role Overview

Are you passionate about providing expert pension support and delivering exceptional service? As a Pensions Specialist at Tes, you'll be at the forefront of assisting our customers across multiple communication channels. Located in our friendly Sheffield offices, you'll be part of a dynamic team, tackling challenges and contributing to our top-tier pension support services.

Key Role Responsibilities

• Precisely administer statutory monthly pension reports for our valued customers.
• Handle customer inquiries promptly and professionally, resolving issues efficiently.
• Expertly manage technical product queries, identifying root causes and providing effective solutions.
• Drive continuous improvement initiatives to enhance our pension services.
• Develop and implement Customer Services Plans and support strategies for assigned projects.
• Maintain adherence to Quality & Regulatory pension standards while delivering exceptional service.
• Assist in training and mentoring new team members to ensure their success.
• Ensure compliance with customer key performance indicators, service level agreements, and statutory reporting obligations.

Desired Skills

• Essential experience in pension reporting administration, preferably with a minimum of three years in a similar role.
• Experience with Defined Benefits/Defined Contributions is highly desirable.
• Proficient IT skills, including Microsoft Word and intermediate knowledge of Microsoft Excel.
• Strong problem-solving abilities and technical proficiency in using software products.
• Ability to work both independently and collaboratively within a team environment.
• Strong decision-making skills and a proactive approach to innovation.
• Positive attitude, professionalism, and ability to remain calm under pressure.

Who are Tes?

At Tes, we empower schools and educators worldwide with intelligent online products and services to make the greatest difference in education. With over 100 years of experience, we've supported schools and championed great teaching. As education evolves, so do we, offering a wide range of innovative solutions to help schools and students thrive.

We collaborate with teachers and schools to provide trusted education solutions, from safeguarding and compliance to professional development and SEND provision. With over 13 million teachers in our online community and working relationships with 25,000 schools across 100 countries, we're dedicated to providing the best education to millions of children worldwide.

Tes Global is committed to creating an inclusive workplace where everyone is valued and supported. We invest in our people with extensive learning and development opportunities, fostering a culture of continuous improvement and growth.

Join Us! If you're ready to make a difference in education and be part of a supportive and innovative team, we invite you to apply for the Pensions Specialist role at Tes. We welcome applicants from diverse backgrounds and are committed to ensuring equal opportunities for all.

Tes Global is an equal opportunity employer. We encourage applicants to contact us directly if additional support is required during the application process